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Dear Valued Client,

We would like to inform you that PU Prime will be conducting a scheduled upgrade of our Live Chat system on 18 October 2025, 02:00 hrs. (GMT+3) to 14:00 hrs. (GMT+3), to enhance our system performance and deliver an improved support experience as follows:

During the Live Chat upgrading period, Live Chat function will not be accessible, but our team remains available and we are committed to supporting through the following alternative channels:

• Email: You may contact us by sending an email to [email protected].
• Client Portal: You may submit a support ticket via the Client Portal to reach us.

We sincerely apologise for any inconvenience caused and we encourage you to reach out through any of the above channels should you require assistance during the upgrade period.

If you have any questions or require assistance, please feel free to contact our Customer Care Team via Live Chat (outside of the upgrade period), email at [email protected], or phone at +248 437 3105.

Dear Valued Client,

Please be advised that the leverage on all US Share CFDs products will be adjusted from 20 October 2025 to further optimise the competitiveness and improve the trading environment.

Please refer to the table below for adjustment:

Additionally, the leverage for new positions opened to all shares CFDs during 30 minutes before market close and 30 minutes after market open on MT5 had been adjusted to 1:5.

*All dates and times are provided in GMT+3 (Server Time in MT4/MT5.)

During these specific trading hours, MT5 Shares CFDs products leverage is fixed at 1:5 and additional margin is required to open any new positions. Once holding positions are no longer within the specified trading hours, the leverage will automatically restore to 1:20.

We recommend clients to properly manage their positions and ensure sufficient funds in the account and trade cautiously.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105

Dear Valued Client,

PU Prime will be conducting a scheduled important major upgrade from 25^th October 2025 (Saturday) 00:00 hrs to 26th October 2025(Sunday) 24:00 hrs (GMT+3).

Gentle Reminder:

During the maintenance period, access to the Client Portal, IB Portal, PU Prime App, MT4/MT5 trading platforms, PAMM Portal and PU Copy Trading will be temporarily unavailable.

Deposit and withdrawal functions, data searching, and account opening applications via the Client Portal, IB Portal, PAMM Portal, PU Prime App, and the “Sign Up” button on the official website will also be temporarily unavailable. However, the official website will remain accessible.

We recommend clients to make any necessary account or trading arrangements in advance.

If you have any questions or require further assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone: +248 437 3105..

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected] or phone +248 4373 105.

Dear Valued Client,

Please be advised that the following CFD instruments will be automatically rolled over as per the dates in the table below. As there can be a pricing difference between old and new futures contracts, we recommend clients to monitor their positions closely and manage positions accordingly.

Expiration dates:

Please note:

• The rollover will be automatic, and any existing open positions will remain open.
• Positions that are open on the expiration date will be adjusted via a rollover charge or credit to reflect the price difference between the expiring and new contracts.
• To avoid CFD rollovers, clients can choose to close any open CFD positions prior to the expiration date.
• Clients should ensure that take profits and stop losses are adjusted before this rollover occurs.
• The above data are subject to changes. Please refer to https://www.puprime.com/client-notices/ for latest details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: [email protected], or phone +248 4373 105.